Fintechs: the account may be digital, but trust needs to work when the next need arises
What problem must a new fintech solve before asking Brazilians to concentrate their financial lives there?
Inside this edition
Read the analysis, compare competing explanations and examine the conditions behind the proposed actions.
Explore the contents ↓What this report covers
Executive analysis
- The research question and the main interpretation, within the limits of this edition.
Documented observations
- The findings and the scope of the evidence supporting them.
Accounts and competing explanations
- 4 selected accounts in the original edition, with their contexts and limitations.
- Interpretations and counterpoints; public accounts do not establish population-wide preferences.
Business implications
- Questions for product, audiences, positioning and pricing, as developed in this edition.
Paths for action
- 3 conditional proposals, with validation criteria; implementation is not included.
References and research limits
- Sources and methodological limits are collected at the end of the complete report.
The starting point of this research
The cases distinguish opening an account, making it primary, and staying. A praised digital experience can coexist with the expectation that another bank will offer future opportunities. Conversely, perceived commercial pressure can frustrate the promise of a relationship; functioning customer service can sustain retention.
Continue with the complete report
Read the accounts behind the findings, compare the alternatives and see the conditions for acting or changing course. Sources are collected at the end.
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How to read this research
Method, scope and review status
Exploratory analysis of documentary sources and, where included in the edition, selected public accounts. These accounts are not a representative sample; identities, purchases and claimed outcomes have not been authenticated. Interpretations and conditional proposals require further verification.
The complete report preserves source-specific dates, methods and limitations. This purchase does not include new interviews, fieldwork or a study commissioned for your company. Independent editorial and English translation review remain pending.
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